a) In these conditions the company means Furnish & Fettle Ltd and the customer means the person or company to whom this document is addressed.
b) Nothing in these conditions shall affect the customer’s statutory rights.
These conditions shall form the basis of the contract between the company and the customer. The company and the customer must agree any changes to these conditions in writing. Any statements or representations made by any employees or agents of the company shall not have effect unless confirmed in writing by the company.
All goods are subject to availability. If for any reason your order cannot be fulfilled by our suppliers within a reasonable time you will be invited to reselect. We cannot be responsible for delays beyond our control and will not be responsible for compensating you for any consequential loss which you may suffer if we do not supply goods in the originally anticipated time frame.
a) Fabrics to be used for upholstery need to comply with the Furniture and Furnishings Fire Safety Act (1988).
b) No goods can be released to customers until payment has been received in full.
a) All goods to be collected from store by the customer must be paid for in full at the time of order.
b) Goods to be installed or delivered require a 50% deposit payable at the time of order.
c) The customer shall pay any balances for goods strictly on or before delivery as requested by the company.
d) Any balances on goods installed are invoiced upon completion and payment is required within 7 working days. The customer shall pay interest on overdue accounts of 4% above Bank of England base rates, accruing daily, whether before or after any judgment. If the customer fails to pay on time, he or she will lose the benefit of any previously agreed discount.
e) The risk of accidental deterioration or destruction shall pass on delivery or installation to the customer.
DELIVERY & SPECIAL ORDERS
(usually fabric by the metre, wallpaper or paint)
a) A £10 delivery charge is applied per supplier to all orders under £200, whilst orders of £200 or more are delivered free of charge to store.
b) Please allow approximately 5 working days for receipt of your order. Please advise us when placing your order if you are working to a deadline. Express delivery can usually be arranged at an additional charge if required.
c) All goods are subject to availability. Should a fabric, wallpaper or other item be out of stock, we will contact you as soon as we are advised by our supplier, so that you may decide whether you wish to wait for the item, re-select or cancel your order. A full refund will be given if for any reason your order cannot be fulfilled by our supplier within the required time frame.
d) All delivery times are approximate and we will not be held liable for any compensation as a result of any unexpected delays.
e) Products dispatched directly from Furnish & Fettle Ltd or direct from our suppliers are typically sent by courier. In both cases, a signature will be required to take delivery of your goods.
f) Please check your order carefully upon receipt. In the event that there has been any damage to the order in transit to you, the damaged goods must be signed for as damaged and we must be advised by 12 noon the day after delivery, so that we can instigate a claim with the courier.
CANCELLATION AND DEPOSIT
a) For all special orders and goods made bespoke to order, if the customer cancels through no fault of the company, the customer shall pay to the company a sum equal to the costs directly and foreseeably incurred by the company to that date in fulfilling the customers order to the customer’s specification. The customer shall pay the invoice within 30 days.
b) Any deposit paid by the customer in respect of the goods ordered will if the customer cancels an order under clause 6(a), where the amount of the deposit exceeds the amount of that invoice, the company will refund the balance to the customer.
c) If the company cancels an order through no fault of the customer, the company will refund any deposit paid by the customer.
a) Whilst every effort is made to ensure that you receive the required goods in the best possible condition, please inspect all items carefully upon receipt. In the unlikely event that you receive faulty goods, please contact us immediately and we will replace these free of charge.
b) Wallpaper should be check carefully for faults before hanging, if a fault is discovered it should be reported immediately and before more than 3 lengths of wallpaper are hung.
The company will replace or refund any faulty wallpaper within a reasonable time frame as agreed with the customer, but they and their suppliers shall not be responsible for any costs arising from faulty goods.
c) Please check all fabric orders carefully, no refunds can be given once the fabric has been cut, treated or altered in any way.
FABRIC, TRIMMING, WALLPAPER, PAINT & HARDWARE.
A cut length of fabric or trimming is classed as a bespoke item, as that having a specific length and being cut especially for you, as is wallpaper sold by the metre and paint mixed specially for you. Therefore, if you have ordered a bespoke item you are unable to cancel the order for any reason once the supplier has prepared and dispatched to us, in accordance with the provisions of the Consumer Protection (Distance Selling) Regulations (2000). We can, however, ask our supplier to accept your order back into stock and negotiate a refund. This will be subject to the agreement of the supplier and payment of any handling and re-stocking charges, usually 25% of the order value, this would be deducted from the refund given to you. Goods can only be returned to us after agreement has been confirmed. Any goods must be returned in their original condition and packaging. All costs relating to the postage for returns are the buyer’s responsibility.
If the company cancels an order through no fault of the customer, the company will refund any deposit paid by the customer and shall pay to the customer a sum equal to the costs directly and foreseeably incurred by the customer to that date in fulfilling its obligations under this contract. The customer’s calculation of this sum shall be fair and reasonable.
BESPOKE CURTAINS, BLINDS, CUSHIONS AND FURNITURE
When we are making bespoke items for you such as curtains or blinds, you are unable to cancel or return the order for any reason once we have received your fabrics from the supplier and the making up process has begun, in accordance with the provisions of the Consumer Protection (Distance Selling) Regulations (2000).
QUALITY OF GOODS
The company will supply the goods in accordance with the customers demands and the company guarantees that the goods shall be of a satisfactory quality and reasonably fit for the customer’s purpose, having regard for the following:
a) We use our discretion to present fabrics to their best effect within the limitation of each fabric design. Where the customer has specified that the goods shall be of a certain colour or size, such specification shall be subject to reasonable variation and tolerances.
b) Where the customer notifies the company of any breach of the guarantee to the above, the company shall, at its discretion, endeavour to repair, replace or refund.
c) Clause 10(b) shall be the extent of the company’s liability to the customer for defective goods.
d) If liability attached to the company irrespective of the limitations above, that liability shall be limited to the total invoice value of the goods, plus any delivery, removal or transport charges incurred by the customer. The company shall only be liable for loss or damages suffered by the customer which arise as a direct result of and which naturally flow from a breach by the company of this contract and which were foreseeable at the time of this contract.
e) Nothing in these conditions shall exclude or restrict the company’s liability for death or personal injury caused by negligence.
Prices are subject to change. All prices include UK VAT for all customers within the UK and EU VAT territories.
The prices you are quoted in either writing or by email, will be valid for 30 days. If you order the quote after this time period has lapsed, the most recent price for the goods and workroom prices will be used when calculating the order total.
We may make adjustments to the price charged to you, to take account of any change or correction in our supplier’s price or the imposition of new or changed rates of duty or taxes. If any of these events occur, we reserve the right to inform you of the correct revised price within 7 working days of your order and give you the opportunity to cancel the order, when you would receive a full refund, or to continue with the order at the revised price.
All due care and attention is given to ensure that all product information displayed in store and on our web site is correct and up to date, including pricing, technical information and advice. We are reliant upon receiving timely information from our suppliers and cannot be held responsible for any inaccuracies. Please check product information prior to ordering. Website information is being constantly updated and amended. We cannot be held responsible for pricing, typography or other errors on the website.
We will only hold the details you provide in order for us to fulfil our obligations to you unless you have opted in to receive additional marketing from us. We will not share your information with any third parties without your consent unless the law requires us to do so. We can provide a copy of our data policy, details on how we use this information or a copy of your particulars that we hold upon request. You can also request to have your information removed at any time by emailing [email protected].
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]